Sicily Activities

Dear Jneil, thanks a lot for finding the time to leave a review :) it is appreciated. Unfortunately in Italy is still possible to smoke open air and we cannot forbid this. Regarding the tour, we are very happy You have enjoyed and as You know, every day is filled in with an activity or tour or experience prebooked. A lot of our Guests prefer also to have a bit of free time for themselves :) so we leave when possible half day or some hours free. Was a pleasure to host You Stay safe massimo Sicily Activities

Dear Janis, thanks a lot for Your review. Was a pleasure for us to host You :) Sorry if You have found our way of communication not so clear, even if You and all the group was responding to our daily communication on whatsapp. We prefer whatsapp because is a mobile app and it is much faster and direct than a email. Our guides on the day are totally at Your disposal for any info You may need and our back office is ready 24 hours to respond to all the eventual questions You should have :) We will take this into consideration however trying to improve this aspect. The most important thing is that the tour was Great :))) thanks a lot Stay safe Warm regards Massimo

Hi Malachy, thanks a lot for Your review :) and thanks for this suggestion about the extra nights. Sometimes it is not easy to find availability in the perfect hotel for the extra nights. We try to find the best solution according when the request is done. But we will take into consideration Your advice ;) Take care Regards Massimo

Thanks a lot Tami for Your nice review :) Was a pleasure to host You Stay safe Massimo

Dear Brian, thank you so much for being with us on tour. We are very happy you enjoyed it and it was a pleasure for all our team! Just NOT to mislead our dear travellers, I would like to make some important comments to your feedback please: 1. Whatsapp group is created and leaded by just ONE person from our team (her name is Graziana). She was sending you day by day notifications regarding pick up, time, meeting point etc. All other Whatsapp group members were fellow travellers doing a tour with you. Of course, everyone is free to send messages on chat and sometimes it is very usefull and nice to create friendly atmosphere in group. But as I mentioned just ONE person from our team members sends official reminders and notifications to follow. 2. It is clearly stated that admission tickets and Etna ascent untill 3000 mt are not included in tour price and are optional. You can find this info while reviewing / prebooking the tour in Inclusion / Exclusion section, in Tour brochure and in Final program we send to everyone well in advance prior the tour. Always in Exclusions section. Our team member reminds you regarding tickets exclusions also by Whatsapp while you are in Sicily. I hope this info might be useful and more transparent. Thank you again, wish you many wonderful trips ahead and hope to meet again in Sicily! : ) Warm greetings from all the team, Massimo

Dear Sherry, Thanks a lot for Your nice review :) we are happy You liked the tour in general, the food, the guides (in person) and the hotels and the transportation that is essentially everything we provide in this tour. Thanks to Your review I have the possibility to clarify something: The tour leader that remains with You 24 hours is not in our program, but You are with our Guides during all the activities/tours and we are giving 24 hours full assistance by mobile and if an emergency comes up we run personally. We have back office, Local Guides, Tour Guides and Drivers. Free time is Yours :) and the only meeting point to find it is the main place in Taormina, (very easy with address and location provided) because it is the food and wine walking tour of the town. Regarding Your sprained ankle, I was talking to You and suggest You the nearest pharmacy (that was very close to Your hotel). I mean, I was not warned at all that You would have need major help. You just told us You needed a tensor wrap and for this reason I suggested You the nearest pharmacy. I would have jumped to You if something goes wrong, but thanks God nothing went wrong. Sometimes happened. You know how many times I personally went to hospital during the covid, or for other medical care to our Guests? If You should have needed I would have been there :) Thanks a lot for having choosen us :) I remain at Your full disposal for further clarification Warm regards Massimo

Thanks a lot Frances for You nice review :) really appreciated Sicily Activities Team

Dear Loren, thanks a lot for Your nice review :) was a pleasure to host You. We are happy You will have fantastic memories about Sicily. Stay safe Massimo