Sicily & Aeolian Islands (9 days/8 nights) - starting from Palermo

Customer Reviews

• LR

  Leo

  · June 7th, 2019
  Having completed our Secrets of Sicily and Aolian Islands tour, which I had booked through your company, I would like to provide some feedback for your attention. My wife and I are experienced travelers, both independently and group travel. Overall, a very pleasant experience, which we enjoyed immensely. However, the communication with the travellers is in need of attention. For example..... We were provided with accommodation details only 1 week prior, making it difficult for us to book accommodation prior to the tour. The group introduction, which was done in the hotel foyer in Palermo, with other guests passing through was basically just a numbers check, to make sure that all of the group was there, plus a briefing on where to be the following morning. No introductions of fellow travelers, no welcome drink, the guide left after 5 minutes, with dinner still one hour off , we sat awkwardly for dinner in the hotel restaurant. Food and accommodation was inconsistent in quality ranging from poor to excellent. At the end of the bus tour, in Catania, the only instruction given to the (now ) six fellow travelers to the Aolian Islands component of the tour was that we would be transferred to the Ferry, the following morning. No problem there, except that the driver had no English, but did hand us our Ferry passes and also our excursion tickets. The excursion tickets were in the name of only two fellow travelers, so I had to ring the boat company for advice on behalf of the rest of the group. The trip to the Aolian Islands was lovely and the accommodation and food was of high quality. However, in the absence of any contact with your tour provider, the group looked to me to guide them on what was happening each day, and so I assumed the role of the tour guide, as the other 4 travellers, and us, were expecting more detailed information, which was never to come. We all had a great time, nothing had happened and I was able to ensure that am 6 people were where they were supposed to be at the allocated times. The tour finished quite bizzarlly, without ceremony and without any communication from the tour provider in Taiormia. Would I use Tour Radar again ? Maybe, but I will read the fine print next time !! Actually, we are booked on another Tour Radar trip tomorrow, so it will be interesting to see what happens !
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  Trip date: May 2019
• LW

  Lance

  · May 29th, 2019
  Palermo to Catania section of our tour was well managed, informative and enjoyable and would recommend it but with reservations in relation to the standard of meals supplied. Catania, Aeolian islands and Taormina section was extremely disappointing and confusing as there was no tour or guide and we were left to our own devices to manage that part of the tour. We were supplied with vouchers for 2 island excursions and one set of vouchers were for the wrong tour as per the itinerary booked. The boat tours did not reflect what was advertised and what we paid for and none were given in English but rather other languages and was not a small group as stated but were huge boats carrying up to 120 people. Totally disappointed with this section of the tour and absolutely would not recommend it to anyone. It would be a better option to organise this section yourself as it would be far cheaper and easier and you would know what you are doing — you would get a better outcome!!
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  Trip date: May 2019