The Essential of Italy

Customer Reviews

• 

  William

  · November 2nd, 2024
  Worst part of the tour was having my wife's passport, Driver's License, Credit Cards and cash stolen. Unfortunately, we believe it happened on the Europamundo bus when we stopped to visit the Coliseum in Rome. The Guide (Maribel) warned us about the pickpockets around the Coliseum and assured us that our things would be safe if we left them on the bus. We believe it was then that they were stolen. The wallet was wedged into the waist pack and the passport was secured in a pocket inside, making it almost impossible for a pickpocket on the street to get at those things no matter how good they are. So, we hold the Guide and Europamundo responsible. Fortunately, we were able to get an emergency passport in Florence, at great expense and inconvenience, missing the sights of Florence. Beyond that, the tour spent way too much time visiting places that are of no consequence while missing some of the great treasures of Italy - the Michelangelo statues in the Siena Cathedral because we arrived too late. Planning Monday in Florence when all of the museums are closed. Way too much time walking and shopping, way too little time seeing the timeless treasures of Italy.
  Show more
  

  Europamundo commented on this review

  Dear William, We were aware of what happened with your personal documents, and we are truly sorry that you had to go through such a situation while traveling. Our guide assisted in verifying with the transportation company whether your documents might... Show more
  Trip date: September 2024
• DG

  David

  · October 6th, 2024
  The guide was very good. She was attentive and organized. She was also upbeat and fun. The sites visited were excellent. The bus was comfortable. Those are the good points. The negatives include the fact that 2 hotels did not have restaurants. The biggest negative is the long hours on the bus with late arrivals at the hotel, often after 8pm. The group of 50 had only 11 English speaking guests so the majority of narrative was in Spanish. Too much bus time and not enough free time.
  Show more
  

  Europamundo commented on this review

  Dear David, Thank you sincerely for your review and feedback regarding your experience on "The Essential of Italy." We are glad to hear that you enjoyed the guide, who made an effort to provide attentive and organized service, as well as the excellent... Show more
  Trip date: September 2024
• A

  Rebecca JeanRotterman

  · June 27th, 2021
  This trip was incredible….A perfect balance of guided informational tours and free time for exploring your interests. The areas of Italy included were connected thoughtfully with stops in smaller villages between larger metropolitan cities. This divided the travel time into short segments and made the trips between cities enjoyable. We were greeted at the airport with enthusiasm and roses by Joseba and Maxie. Joseba provided us with great advice and then was with us with local Rome expert Mano for a lovely day. For the remainder of the trip our guide Jon was fantastic! He was knowledgeable and flexible and fun! The trip could not have been better and exceeded all expectations! Europomundo made quite an effort to begin this travel season with our tour of Italy and we couldn’t be happier! We highly recommend their company and will travel with them again.
  Show more
  

  Europamundo commented on this review

  We are grateful for your feedback! We are eagerly anticipating your return. Europamundo team:
  Trip date: June 2021

  Review collected by Europamundo
• 

  Lisa

  · July 21st, 2024
  Jorge was an incredible guide who went out of his way to ensure our trip was outstanding. Most of the accommodation was brilliant, just a couple were a bit average and a long way from central highlights but overall we were well accommodated. The bus drivers were pretty awesome, helping with luggage and getting us to all of the right places.
  Show more
  

  Europamundo commented on this review

  We extend our gratitude for taking the time to share your valuable insights about your recent tour with us. We are absolutely delighted to learn that your travel experience with us was memorable. Europamundo team :D❤
  Trip date: July 2024
• 

  Dr.Claire

  · December 22nd, 2023
  We join this program to explore many town of Italy before plan to visit again. Macarena our guide tour is excellent. She do work hard and can manage everything. Our trip are smooth. We are enjoyed. We will visit Italy again and spend time longer in each town.
  Show more
  

  Europamundo commented on this review

  Hi Thivarack. Thank you for taking the time to provide us with a good review of your experience with our tour. We are delighted to learn about your positive encounter with our professional tour guides. We firmly believe that these guides and drivers... Show more
  
  Trip date: December 2023
• AL

  Anne

  · October 20th, 2023
  Overall, it was a good experience with the obvious limitations of a group bus tour. On many days, the program seemed very busy, and maybe one or two less stops might be considered. The hotel in Rome was very remote, which made it difficult to get into the city on our own. In Florence, we arrived in the afternoon and had to scramble to get into town to see the Uffizi (which were closed the next day). - Our tour started out as a fairly small English-speaking group, but was joined later by a larger Portuguese / Spanish-speaking contingent, which really changed the tone of the tour and greatly reduced the amount of information available in English. - Our guide, Paula, did a great job keeping everyone together and on track, but had to deal with some difficult passengers who were not willing or able to be punctual and wasted everyone’s time. The driver, Geordie (?) was excellent. Overall an interesting and exhausting experience that at times could also be a little frustrating due to the confusion of languages and cultures. Whenever we had a local guide, we did get some excellent information in good English.
  Show more
  

  Europamundo commented on this review

  Hi Anne. Thank you for your feedback on your recent bus tour experience. We're delighted to hear that it was an overall positive journey for you. We appreciate your input about the program's busyness, and we'll consider adjustments. We also understand... Show more
  Trip date: October 2023
• 

  Roza

  · October 16th, 2023
  The guide, Paula Lopez was very nice
  

  Europamundo commented on this review

  Hi Roza , Thanks so much for the kind words! Our guides are some of the best people in the world – We´re glad you got to experience that in The Essential of Italy. Europamundo team :)❤
  Trip date: October 2023
• EW

  Eu Peg

  · September 24th, 2023
  Though I didn’t started my trip smoothly due to flight and immigration control delayed which resulted my airport pickup left. My Rome’s tour guide couldn’t speak English fluent and wasn’t attentive, but was so good to have another tour guide, Gaby leading me out from Rome. She was such an amazing lady with care, concern and knowledgeable. Gaby really makes my trip worth.
  Show more
  

  Europamundo commented on this review

  Hi Eu. We apologize for any issues that may have not met your expectations, but we are confident that the positive moments will prevail. We have a dedicated team working behind every reservation, and we strive to provide you with a pleasant experience.... Show more
  
  Trip date: September 2023
• PW

  Paula

  · September 11th, 2023
  Hotels were nice but not in close proximity to sites. Your guide pleasant but did not provided much information as to areas visited. Did not give details of hotels and itinerary of timetables ie dinner and if hotels had restaurants Did not provided information on public transportation in order to visit site’s independently. Locations visited were nice except for Genoa where I did not feel comfortable walking alone. Viewed other guide in Spanish tour walking with group multiple times when we were only provided with short tours by local guides.
  Show more
  

  Europamundo commented on this review

  Dear Paula, Thank you for sharing your opinion about the tour with us. We are delighted to hear that you generally enjoyed the tour. Please note that, based on our terms and conditions, Europamundo has carefully selected hotels that offer the... Show more
  Trip date: July 2023
• 

  Anabelle

  · May 12th, 2023
  The tour was good overall. Our guides, Paula and Francesca were wonderful, kind and knowledgeable. There were a few things that could've been done better - the hotel in Rome wasn't as good as the other ones and the one in Genova was not good at all. The elevators were not functioning properly and there were a lot of people that had to take the stairs even with heavy pieces of luggage. Another thing, our English local guide in Venice was terrible. Not only did she show up late, the whole tour lasted no more than 20 minutes. We also could hardly hear her - I actually got no benefit whatsoever from her explanations. The other Venice local guide in Portuguese started before ours and she was still going even after ours was done. Our separate local guide in Rome for the Vatican Museums was good and very knowledgeable. It could've been better if she would've taken the pace a bit slower so we could enjoy the wonderful works of art better.
  Show more
  

  Europamundo commented on this review

  We are delighted to hear about your positive experience with our team. We extend our gratitude to you for helping us improve through your comments, and we assure you that we will continue to strive for a seamless service on your future trips with us.... Show more
  Trip date: April 2023