Egypt Wonders of The Nile Private & Luxurious Tour -Ultra-Deluxe Cruise & Hotels

Customer Reviews

• BF

  bonnie

  · November 26th, 2022
  Look at Egypt tours, (LAE) did not provide the listed, promised and paid for program and experiences. They appeared to be quite disorganized and unable or unwilling to communicate with their employees who were dealing with customers. Making things more confusing, a final itinerary was never provided, despite repeated requests and assurances it would be delivered. Unfortunately, the itinerary as understood (Full Itinerary and Trip Details) and trip brochures downloaded from the Tourradar site upon payment, was not adhered to and listed tours, hotels and extras not provided. We did receive, on arrival, a short outline of internal flights and locations with revised dates, but unfortunately no mention of tours, timetables, or other details. In Luxor, after arrival at 12:35, we were dropped off at the Sofitel with no guide or information. After having to wait the afternoon for our room, it was unfortunately substandard, dirty, and a 2 1/2 8 star at best. I have pictures. It was supposed to be 5 stars. There was no guide or representative of LAE there. We were on our own. The hotel offered us a different room at 11pm. The next day there was a balloon ride (extra payment), but guide Mohmmed Abu Elmagd booked a late flight, which was then delayed. That made it a scramble to get in our tour to the Luxor and Karnak temples and be on board for the cruise by 1pm (what was wrong with a tour on the day before?). We wouldn't have made it, but we, the customers, made the guide change transportation arrangements to meet the deadlines. The whole Luxor trip was fraught with disorganization and reasonable arrangements. Upon arrival in Aswan, we flew to Abu Simbel and returned at 2:25. We were supposed to stay at the old Cataract hotel, with dinner at 1902 restaurant and a felucca ride. This was according to itineraries form Tourradar (see above) and messages from Ahmed of LAE. On August 29, "we can make your stay in Aswan at the old Cataract hotel', and again on August 31, "the arrangements for your tour will be as follows - Nov.11, fly to Abu Simbel-old Cataract stay". We were not notified until Nov, 2, that the stay would be at Movenpick, not old Cataract. After checking out from the cruise in Aswwan, we were taken to Philae Island as per the itinerary but were then dropped off at the Movenpick at 10am instead of the full day tour. We did not go to the granite quarries, see the unfinished obelisk or get a sundown felucca ride as per the itinerary. When we stated this to guide Mohammed, he dismissed it, stating only that we already had a felucca ride, and that someone would pick us up at the hotel in the morning to take us to the airport. He then left us. We waited about 2 hours in the lobby for our room to be ready. (Should have still been on tour!) In the morning no one arrived, so after about 30 minutes, we, the customers, decided we had better get the ferry to the other side and proceed to try to locate our driver! This is not the service we paid for. These are some examples of the poor service and disorganization we experienced. Regarding Cairo - On August 31, Ahmed messaged me that 'the arrangements according to your tour will be as follows'-(Nov.3-6) "Mena House - Executive Partial Pyramid View Room". the room was Partial Pyramid View, but not Executive. The 'Special visit to the museum of Mummification" as mentioned in the introduction to the Full Itinerary and Trip Details did not take place. The other tours in Cairo were as purchased, but the guide was not told about the Pyramids camel ride, but made it happen. She was the best. Therefore, due to the poor execution of communication, hotels not as described and paid for, tours not given as paid for, transportation problems and general lack of attention to detail and care of us as customers, we are asking for a refund of $750 USD pp. That is a total of $1500 USD cash. This cannot make up for the chaos of the trip organization but will go some way to cover what was paid for and not received. Sincerely, Bonnie Fovinci and Dr. David wyllie
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  Look at Egypt Tours commented on this review

  Dear Bonnie Hope you are fine and thank you for your review we delivered all our services and even the Mena house hotel that not in the package and we make your stay at this hotel and which cost us more than 2500 USD and all your cruise and hotels... Show more
  Trip date: November 2022