Provence | France | Guided Biketour

Customer Reviews

• A

  Klaus und Bärbel

  · April 7th, 2023
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  The Provence E-Bike trip was an unforgettable experience! A unique experience that we no longer want to miss.
  Trip date: May 2022

  Review collected by Terranova Touristik
• A

  Edgar und Harro

  · April 7th, 2023
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  The Provence E-Bike trip was an experience of a special kind! The landscapes were breathtaking, with a sea of light and colors that impressed us again and again. The e-bikes were top notch and took us effortlessly through the rolling hills of Provence. The accommodations were very cozy and the food was incredibly delicious. We really enjoyed the tour and recommend it to anyone who wants to experience the beauty of Provence.
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  Trip date: August 2020

  Review collected by Terranova Touristik
• EJ

  Erin

  · May 11th, 2022
  I would like to start by saying we had a wonderful time and saw incredible scenery, architecture and ate amazing food. I want to share some feedback that may help you be more successful. First, this was NOT an English tour. It was a German tour where the guides did their best to manage the language issue. Many times, as the English speakers, we were out of the loop. This should have been made clear in advance. Communication overall in advance of the tour was very poor. We were not told that 3 great meals were provided each day. The picnics were AMAZING! But we should have been aware that while lunch was provided it was not included from a cost perspective. Either raise the price and include it or make it clear. All the hotels were excellent except the one in Arles. Really you should skip Arles and replace with Nimes. Arles is a tired town. More opportunity to explore the towns should be built in. ST. Remy in particular deserved some time. The mental hospital would have been of great interest but sadly, we missed it and spent that time at a local Roman site that was a lot less interesting. The Monastery should not be a tour. The ride there is awesome and if the lavender had been in blooming it’s an obvious draw, but the tour is pretty awful. The guides we’re amazing and so we’re our tour mates. They really tried to communicate with us especially after day 2 once we had all bonded but it was hard on them and us. If you want to expand in America I can give you some tips. I have at least 10 friends that want to do this just after following my Facebook feed for the week. Let us help you get a group together, have that group post about it and your American marketing will be off and running! Nikola in particular was a fabulous guide. He made a substantial effort to respond to guests needs- his picnics were incredible. His knowledge of history and interesting facts about everywhere we went really added to the trip. His excellent command of 3 languages was what really made it work. On that note, please include both guides in the dinner budget and add it to the cost of the trip. That seems an unnecessary savings and especially with the language issue it was necessary to have them there at dinner. They picked great restaurants! The multi course dinners every night is a real selling point- you should highlight this in your marketing and communications. Please respond to customer questions in advance in a timely fashion. It’s easy and would have made for a better match between expectation and reality and please provide a suggested packing list. If you like I will send you my suggestions. Provence is stunning. The spring was a great time to go. Weather was perfect and although we didn’t see blooming lavender we saw poppies, iris, wisteria, lilacs and so much more! This was a trio of a lifetime, truly! The e-bikes were a blast! The only way to do it. The equipment was excellent and made it so enjoyable. You really experience the countryside in this way.
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  Terranova Touristik commented on this review

  Dear Erin, thank you so much for your reply. We are happy that you enjoyed your trip in Provence. We would be happy to welcome you again as our guest! Warm regards, terranova
  
  Trip date: April 2022
• 

  ellen

  · May 11th, 2022
  this tour company is out of Germany and we were the only english speaking guests. luckily the germans spoke some english and our guides spoke english as well but most casual conversations were in German. our guides were amazing and made us the most amazing picnics each day. 5 of our 7 nights were in very nice hotels but two of the nights we ended up in some 3 star tiny hotels. overall a great tour but americans beware that this company is newly trying to get americans to sign up and don’t really have the population to do so. you might be in groups that only the guides speak english and sometimes forget to give you the translation of instructions or information so you might have to ask.
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  Trip date: April 2022