4 Day Winter Minibus Tour: Blue Ice Cave, South Coast, Golden Circle, Snaefellsnes & Northern Lights

Customer Reviews

• MK

  Marihiam

  · January 13th, 2025
  Hi, I did not receive the waterproof pants as expected and was required to rent hiking boots at the glacier site, which I had to pay for separately. Please find attached a copy of the receipt for your reference. The waterproof pants provided to me were size XL, which I could not wear as I had ordered size M. When I raised this issue, with the tour guide and he responded rudely and dismissively, stating that it was not his responsibility to address the problem. Additionally, I would like to formally lodge a complaint regarding the guide for my three-day tour, BJ. His behavior was extremely unprofessional. He yelled at me in front of other passengers, refused to assist me, and arrived late to pick me up, despite the fact that I was waiting at the designated bus stop on time. He picked up other passengers from the same tour but incorrectly stated that I was not part of that group. Subsequently, he returned an hour later to collect me. On the final day, he dropped me off at the wrong hotel and insisted that I walk back to the correct location on my own as he said it would be ‘quicker’. It was still over a km away in heavy snow and with my luggage.. I have video evidence of this incident if you would like to review it. Ultimately, the company directed him to return and drop me off at the correct hotel, which he did. In contrast, I would like to commend Rocky, who was my guide on the fourth day. He was exceptional—knowledgeable, kind, and professional. His excellent service made a significant difference to my overall experience.
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  Trip date: December 2024
• AP

  Andreas

  · October 1st, 2023
  Did not receive the Blue Ice Cave Tour.
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  Troll Expeditions commented on this review

  Thank you :D
  Trip date: September 2023