Spotlight on New York City (2025)

Customer Reviews

• CW

  Camille

  · September 9th, 2023
  Three Italian meals in three nights. The worst part was the danger they put our senior group through. Two nights, we were out at shows at nighttime. Wehad to walk back to hotel unaccompanied. It was unacceptable! A bunch of white hairs with written directions in our hands from a small town in WA. The transportation once in NYC was not smoooth. Airport to hotel, middle of the night… Will never use Collette again!
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  Collette commented on this review

  Thank you for your feedback. A member of Collette's Traveler Relations Team will be in contact with you to address your concerns. Sincerely, Collette's Traveler Relations Team
  Trip date: April 2023
• SS

  Stephanie

  · July 16th, 2023
  I really liked Ben and his knowledge and interests that he took in me and my daughter. He was a lifesaver in getting our room straightened out when we arrived and our room was not listed with the hotel. Gave me quite a shock and my daughter was getting anxious. I called the 24 hour line and after about 45 min things got figured out with Ben's help. Very frustrated also that each restaurant had such a limiting menu. Esp, the optional Greenwich tour as there was a smaller group. The meal selection was almost identical to the meal the night. Also, felt there was too much time spent at Ellis Island as it was a long hot day. Would have like to have included Top of the Rock or Empire State Building but ended up doing it on our own. Also, more time at Central Parke would have been nice as we only seen a glimpse of it. I was very upset that I had to pay for me and my daughters Broadway show as I was never given a choice of shows. We ended up going to see MJ and spent an extra $500. Not happy or expected that. I feel overall the trip was good but not sure it was worth the cost as I had to see so many other things on my own and out of my own pocket. I would use Collette for overseas travel but not so sure in the USA travel.
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  Collette commented on this review

  Thank you for your feedback. A member of Collette's Traveler Relations Team will be in contact with you to address your concerns. Sincerely, Collette's Traveler Relations Team
  Trip date: July 2023
• MM

  Margaret

  · May 10th, 2023
  The tour was extremely well organized. Our guide, April Smith, was fantastic, and very helpful when we (being elderly!) got a bit confused. Her knowledge of New York is amazing. The hotel was adequate but in a great location.
  Trip date: May 2023
• 

  Ninveh

  · September 25th, 2022
  It was a good trip. I enjoyed the trip
  Trip date: August 2022
• 

  Andrew

  · July 22nd, 2022
  Great tour, very good inclusions with breakfasts and dinners and get your own lunch mostly, great tour guide too very knowledgeable and personable as well which is good when managing a large group. Hotel was very centrally located so could walk to many of New York’s areas you’d want to see like Central Park, Rockefeller Centre, shopping, Times Square even in your free time or before the tour starts, great location.
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  Trip date: July 2022