Berlin, Prague, Vienna & Budapest

Customer Reviews

• DS

  Diane

  · December 19th, 2024
  We had an overall great time, with a couple of hiccups. The driver who was supposed to pick us up at the airport left without and the company refused to reimburse us for the taxi. The hotel in Vienna was worse than a youth hostel forcing us to move to the Hilton, thank God for my points. The tours arranged were very good and other than the two issues raised everything else was great.
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  Trip date: December 2024
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  RYAN GILVEAR

  · December 1st, 2024
  It was an amazing trip. The only recommendation I have for this trip is that is was a little confusing at the train stations. The drop off drivers should tell the people what level of the train station to go to and to find the RIGIOJET lounge. Some of the people we were touring with almost got lost. I had to go find them and steer them the right direction.
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  Trip date: November 2024

  Review collected by Wingbuddy
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  ALISSA GONZALEZ

  · November 17th, 2024
  I really liked the ease of transportation, everything was well organized. I didn’t have to worry about anything in terms of getting from country to country
  Trip date: November 2024

  Review collected by Wingbuddy
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  HEATHER LEONARD

  · November 17th, 2024
  I was pleasantly pleased with the complete package. We did not have to worry about transfers, trains and tours, it was all taken care of. The drivers were always on time and everything was perfect. I would highly recommend this tour.
  Trip date: November 2024

  Review collected by Wingbuddy
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  SANDRA VANDERLIP

  · October 18th, 2024
  This was our fifth tour and each one has been wonderful. I find the hotel upgrade is a must. Thanks again.
  Trip date: October 2024

  Review collected by Wingbuddy
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  KATHRYN PALOMBI

  · October 20th, 2024
  Our group was very impressed with our recent holiday to Berlin, Prague, Vienna and Budapest. The entire experience was well organized. We won’t hesitate to book again. We have also told others about your company
  Trip date: October 2024

  Review collected by Wingbuddy
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  Igor

  · October 17th, 2024
  Disappointing Experience with Wingbuddy and CroisiEurope’s "Jewels of the Danube" River Cruise (Sept 25 - Oct 4, 2024) Unfortunately, this was one of the worst cruises we have ever taken. I strongly recommend thoroughly reading reviews before booking any trip with Wingbuddy, a travel agency based in Montreal, Canada. While their official website shows only 4-5 star ratings, our experience was far from that. We booked our trip well in advance in February 2024, which included flights, transportation, and hotel stays before and after the cruise. We paid 50% upfront. The day after booking, Wingbuddy sent our Air Canada flight tickets—without baggage included. This meant that each checked bag would cost us $85 per person for both the outbound and return flights. When I asked to cancel the package and receive a refund, I was informed it was impossible because the tickets had already been issued, despite Air Canada allowing refunds up to 24 hours before the flight. Their trip description says not including any baggage for a transatlantic flight ?! There was no intention to fight. A few weeks before the trip, Eastern Europe experienced flooding. Wingbuddy sent us the embarkation voucher and hotel/transportation information, but there was no mention of any disruptions. Only two hours before leaving for the airport in Toronto did we receive an "urgent" email informing us that the itinerary had changed. Instead of embarking in Vienna as planned, we would have to take a bus to Budapest, with the ship being replaced the following day. This meant we spent the second day of our trip on a four-hour bus ride to a hotel in Budapest, and then another bus trip the next day to a Hungarian village, only boarding the ship late in the evening. Two days of our cruise were lost. We were fortunate the cruise happened at all—previous groups on the same itinerary had spent 9 days traveling by bus with just one day on the ship. Wingbuddy clearly knew about the situation well in advance and failed to notify customers, depriving us of the opportunity to cancel or reschedule. Their lack of transparency and communication is deeply concerning. As for CroisiEurope, the cruise company, we were equally disappointed. Overall very poor customer service. Very non-caring, rigid. Food overall was unhealthy , especially the breakfast. The ship itself was in bad condition, with dirty carpets throughout and outdated furniture. I cannot recommend CroisiEurope; you're better off spending a little more for a higher-quality cruise experience. The only positive aspect of the trip was the transportation, as the drivers were punctual and provided good service. In conclusion, Wingbuddy's lack of transparency and communication, combined with CroisiEurope's non-quality service, made for a highly disappointing trip. Their primary focus seems to be on securing payments, with little regard for customer satisfaction or the quality of the experience. I would advise potential travelers to be cautious and consider other options.
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  Trip date: September 2024