Eastern Capitals

Customer Reviews

• A

  KevinWong

  · October 18th, 2019
  The itinerary and the tour guides were great. The hotels were good value. The black mark on the trip was Europamundo got our arrival wrong and we were not met at the airport until about an hour after we arrived. Someone at europamundo found the error and hastily arranged a private contractor to take us to the hotel. There was no information or contact at the hotel until we phoned the emergency line and we were told that the bus was running late. These are small things that happen sometimes though and I would be happy to tour with europamundo in the future.
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  Europamundo commented on this review

  HI We value your opinion and have sent it to the appropriate department for quality improvement purposes. Europamundo team
  Trip date: October 2019

  Review collected by Europamundo
• TC

  Tony

  · October 27th, 2023
  One or two miss-timed rendezvous and some minor changes to schedule, otherwise good. Covered a lot of ground, tiring for some. Would be better with more personal time built in. Rene was an excellent tour guide.
  

  Europamundo commented on this review

  Thank you for sharing feedback about your time on the Eastern Capitals guided holiday. We always appreciate reading about our guests' time spent on the road with us and are delighted to learn that Rene expertise left you with a truly memorable travel... Show more
  Trip date: October 2023
• SB

  Sandra

  · October 2nd, 2023
  Great value for money. Hotel in Budapest excelent Hotel in Prague not that good One advise: share the mobile phone of the tour guide to ensure communication. We joined the tour in Budapest “next to Fortuna Boat” and the group was 15 minutes late. We stand there 15 minutes not knowing if somebody would show up. We communicate via the emergency number but it was very slow. Otherwise, great experience
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  Europamundo commented on this review

  Hi Sandra. We extend our gratitude for taking the time to share your valuable insights about your recent tour with us. We are absolutely delighted to learn that your travel experience with us was memorable. Thank you for sharing your feedback here with... Show more
  Trip date: September 2023
• 

  Edmond MH

  · September 14th, 2023
  The tour guide with our group Ms.Montse (From Europamundo) always makes excuses about her arrangement. One particular example was boat tour in Prague. She first noticed everyone time for boat cruise is 3:15pm, in a short notice when we were other venue, she changed to 2:15 pick up to boar cruise, t that still alright, shifting the cruise an hour earlier and finished an hour earlier going back to hotel. However after the boat cruise around 4pm, she made our group about 50 people standing on a road curb side under 29C or more waiting for tour bus picking us up back to hotel. She claimed it would be traffic problem but it wasn’t because evident showed that another tour group on boat cruise with us from the same company Europamundo left as soon as they finished boat cruise. Everyone time on tour bus to other venue it was always late at least 15 min. late from start not because of travellers passenger late and she did not apologized or giving any reasonable doubt. Her English is so so. To be a pro tour guide, I give her fail grade.
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  Europamundo commented on this review

  Dear Edmond, Thank you for sharing your input with us. We understand your frustration regarding the issues you encountered during the tour and regret to hear that the guide's performance did not meet your expectations. Our guides spare no effort... Show more
  Trip date: September 2023
• 

  Caillor

  · August 8th, 2023
  I would recommend going with someone else especially if you're an English speaker. On this tour we had: -A tour that was essentially 2 days shorter than advertised as nothing happened on the first or last day -Our hotel transfer never arrive -No meet and greet or information on where to meet on the first day -Put on a bilingual bus instead of the english one (with the english portion being only half the length of the spanish description) -Threatened to be removed from the English bus and put on the billingual bus again the next day because they hadnt accounted for their volumes correctly. -Many long bus rides with few stops on tour busses that had toilets but the toilets were disabled for no reason
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  Europamundo commented on this review

  Dear Caillor, Thank you for sharing your insights with us. We deeply apologize for the issue you encountered at the beginning of your tour with the pick-up. We made several attempts to contact you by phone to inform you about the transfer delay, but... Show more
  Trip date: June 2023
• BH

  Bruce

  · April 17th, 2023
  Hotels were very nice. Bus was okay. We were told to provide our own transportation from the hotel to the first tour stop, which was unexpected (and an extra cost) and one of the walking tours was much longer than I expected, leading to some physical discomfort.
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  Europamundo commented on this review

  Hi, We are very grateful for your feedback and anticipate the chance to have you join us in a future adventure. Europamundo team :)❤
  Trip date: April 2023
• 

  Janelle

  · March 9th, 2023
  This was a horrible experience. The miscommunication and delays made for an unpleasant experience. Day one, we waited 45 minutes for our transfer for the hotel. The information board did not have details of our trip the following day. I had to contact the tour agency to receive these details. The tour guide Toni was very bland in his presentation and not as knowledgeable as I liked. He smoked while walking, and I am a non-smoker. I did not appreciate this. I also didn't realize this was a bilingual tour. I thought it was all in English. The English and then Spanish translation broke the experience for me. I didn't like we really didn't have much of a bond with other tour group members. Didn't like the format of rotating groups of people. The only saving grace was the local tour guides from the city: Yuri from Budapest and Sylvia from Prague. They were kind, clear and knowledgeable within their areas. The hotels selections were decent as well. Overall, I didn't really enjoy this experience. I will most likely not use this tour group again.
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  Europamundo commented on this review

  Hi Janelle. We're sorry to hear about your negative experience during the trip. Your feedback is valuable and helps highlight areas that may need improvement. We apologize for the issues you encountered, including delays and the bilingual aspect of the... Show more
  Trip date: March 2023
• 

  Hannah

  · November 19th, 2022
  Great value! Good, clean hotels. 1 was centrally located and 1 was a bit further from city central but the provided transport to and from. Had good tour guides who spoke good English and very knowledgeable and helpful. Can see how the further away hotel and if you don’t get the best tour guide for your language could be less great but overall would recommend. For accommodations, transport, 2 boat tours and 1 bus tour and 1 walking tour it was great!
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  Europamundo commented on this review

  We are thankful that you took the time to give us a positive review of your tour experience. We are delighted to learn about your positive encounter with our professional tour guides. Our belief is that these guides are the heart of each tour, as they... Show more
  Trip date: November 2022
• 

  smriti

  · October 13th, 2022
  Loved it. Amazing tour and guided. Fanatic places. Will do it again :)
  

  Europamundo commented on this review

  Hi smriti bajgain, Thank you so much for your feedback! We can't wait to have you back.
  Trip date: October 2022
• MF

  Mildred

  · May 27th, 2019
  I was expecting a 5 day tour as advertised. Day 1 (May 11 Saturday) I was picked up at Intercontinental Hotel Budapest and transferred to Park Inn by Raddison on other side of Budapest. Hotel had no further information about when we would join the tour. We were told by Tour Radar that there would be informational poster in hotel lobby. Not there. Hotel is in an office building area of Budapest. Being a Saturday building were closed and no one walking around. We didn't feel safe just wandering, there was nothing to see in the immediate area, so we were stuck in the hotel for the rest of the day and evening. I spoke with someone Tour Radar and was told that we would be met Sunday morning at either 8 or 11 a.m. Tour was running late so we weren't picked up until noon. We would have stayed at the Intercontinental until Sunday morning if we had known we wouldn't join the tour until Sunday noon. The tour itself was good. Abdel was excellent and we'd tour with him again. The last day of the tour ended after breakfast on Wednesday May 15th at 8:00 a.m. We were left on our own to figure out transportation back to Budapest. I worked with the concierge at the Panaroma hotel booking a reservation from Prague to Budapest via train going through Vienna. Train from Prague to Budapest was very nice, clean comfortable. When we arrived at the Vienna train station we couldn't find information as to which track we should go to for the leg from Vienna to Budapest. I went to information and was told that we were to go to the bus station and take a bus from Vienna to Budapest. Certainly not what I expected. I barely made it to the bus before it left because I had spent so much time looking for correct train track. Once arriving in Budapest, there were no taxi stands around. We had to walk 2 blocks to locate taxi. Tour Radar and Europomundo to have much better communication with their guests. Instead of a 5 day tour of European cities, we were on tour only 2.5 days. We lost 2.5 days due to 1.5 days before tour picked us up and 1 day trying to get back to Budapest.
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  Europamundo commented on this review

  Hello Greetings from Europamundo We apologize for the happened to you in the tour, and the inconveniences, we would like these wont happened. We really appreciate your messages, and we take note for all of this to get better. The location of our... Show more
  Trip date: May 2019