Madrid, Andalusia, Morocco and Lisbon (16 destinations)

Customer Reviews

• ML

  Mary Leah

  · October 24th, 2024
  The whole tour in Morocco starting from the bus pick up from the ferry boat fromTangier And coming back is dreadful aside from the fact that most people in the bus are hispanics esp the inconsiderately rude Argentinians,2 of our Moroccan tour guides who stayed with us in the whole time in Moroccan Bus tour, namely Anaz And Hamid are horrible. Firstly, they are not informative of the place as tour guides secondly they tolerate the negative actions of the hispanic passengers. In the bus we were only 10 English speaking passengers but we also have the right to be informed in English regardless if its just an announcement that its a rest room stop all the more if its a significant information about the place we are touring. I booked trip with Europamundo before And I have another booking in April. I’m sorry to say but I was so disgusted, disappointed, And turned off in this trip. I hope this doesn’t happen again.
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  Europamundo commented on this review

  Dear Mary Leah, Thank you for your feedback regarding your experience on the tour in Morocco. We sincerely regret that the service and attention provided did not meet your expectations. Your feedback about the communication in English and the behavior... Show more
  Trip date: October 2024
• A

  Janet MarieReckard

  · July 25th, 2023
  variety of rural and urban, sufficient free time, good optional opportunities, good value for the money.
  

  Europamundo commented on this review

  Hi, Thank you for taking the time to review your tour, we are so happy you loved it. Europamundo team :)❤
  Trip date: July 2023

  Review collected by Europamundo
• 

  Josie

  · December 10th, 2023
  Pretty poor. I am a solo female traveller, travelling solo for the first time. I was notified last minute that I was the only English speaking person in a tour of Spanish speaking people. The tour was predominantly conducted in Spanish. The tour guides tried to accomodate for me at times but I had to remind them many times that I didn’t speak Spanish. On more than one occasion, I wasn’t given direction in English where the rest of the group were given direction in Spanish. This lead me to many uncomfortable and even dangerous situations for me. Our tour had many different people on different tours and also staying at different hotel. Usually the tour guides would advise who was going where. On one occasion, I got off the tour bus at the incorrect hotel, and then when the tour guide realise he told me that my name wasn’t called out. Well, I didn’t understand what he was saying because there was no direction given in English. On another occasion, I caught the wrong tour bus after a show due to lack of translation and had a driver that didn’t speak any English either. I was the last person left on the bus, still thinking it was going to my hotel. When the driver realised he was not pleased. I attempted to communicate with him via Google translator but all he kept saying was taxi. He literally took me about 20 minutes away from my hotel and dumped me on the side of the road at 10 pm and told me to catch a taxi. Again I am a first time solo female traveller in a strange city. I lost count of all the times local tour guides jumped on the tour bus to give the group a tour of their city and they didn’t speak any English. I missed majority of the history of cities in at least half of the cities I went to due to this. I had problems with this company from the second I booked my tour. Definitely won’t be using them again and definitely won’t be recommending them to anyone I know.
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  Europamundo commented on this review

  Dear Josie, We hope this message finds you well. First and foremost, we want to express our sincere gratitude for taking the time to share your experience with us. We highly value your feedback as it provides valuable insights that aid us in... Show more
  Trip date: November 2023
• MG

  Monica

  · June 7th, 2023
  Horrible. We had to leave on the fifth day because we felt uncomfortable and unsafe with our terrible guide. And the company is being non-responsive despite our clear detailing of his unprofessional and disturbing behavior. Stay away from this tour company!
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  Europamundo commented on this review

  Hi, We would like to express our gratitude to you for your feedback and assistance in our ongoing efforts to enhance our services. We sincerely regret learning that certain aspects of your tour did not meet your expectations. Europamundo team :D❤
  Trip date: May 2023
• PB

  Peter

  · April 24th, 2023
  Trip itinerary was pretty much as described, a few deviations on the fly which is to be expected. Group we were with spoke mostly Spanish and the guides were not fluent in English. We missed a lot of context, as we got very short explanations (30-40 seconds) and the Spanish went on for 4-5 minutes. Good value for the cost, some of the hotels were five star and quite nice. It was a lot of time on the road in a bus and staying on schedule. Group meals were pretty good and done at the hotels we stayed. The meal in the Granada hotel not so good.
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  Europamundo commented on this review

  Hello Peter! Thank you for bringing this matter to our attention, unfortunately, we had not received any communication from your end while you were still on the tour, we provide our 24h hotline and WhatsApp number on the voucher of every passenger and... Show more
  Trip date: April 2023
• DL

  David

  · April 6th, 2023
  I took this trip with my family of 4 with 2 girls 10 and 12 at the end of March which is a good time to go. We had a great time. I was a bit worried about Morocco but it turned out to be very safe and the conditions of the hotels are excellant. I would recommend this trip for people who want to see Morocco. You will have better time if you can walk reasonably well. Sometimes we register about 20,000 steps a day. The meals are great. We felt safe the whole time with the guide. If you take this trip, going to the Sahara desert and riding the camel is a must! Surprisingly, we enjoyed the smaller places like Fes and near the desert than places like Casablanca or Rabat. If you just see Tangier, then you really have not seen Morocco.
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  Europamundo commented on this review

  At Europamundo, we aim to create an outstanding experience for our guests from start to finish. Therefore, we are thrilled to read that our dedicated team of representatives ensured that your first-time guided holiday with us was as unforgettable as you... Show more
  
  Trip date: March 2023
• 

  Judy

  · November 22nd, 2022
  The tour itself was excellent. Our guides were terrific. Most hotels and meals were very good. Local guides were knowledgeable and helpful. My husband has some difficulty walking but managed to keep up with most tours, so I would not recommend this trip for anyone with walking disabilities. On the whole the trip was well worth the cost.
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  Europamundo commented on this review

  We're thrilled to hear that you found the tour excellent and that the guides, hotels, meals, and local guides met your expectations. Your feedback about walking difficulties is duly noted. We appreciate your positive review and are glad you found the... Show more
  Trip date: September 2022
• MS

  Mary

  · September 24th, 2022
  The tour was enjoyable however there were times where the numbers of people who spoke various languages caused some confusion for the tourists. When we arrived at the tour stops it was very difficult to get served and to the rest rooms before the bus was due to leave. When we had the small English speaking group it was 100% better.. A number of the hotels had faulty bathrooms I.e. sink plug, toilet cistern continuing running. The tour guides were very pleasant and knowledgeable and very helpful.
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  Europamundo commented on this review

  Hello, we apologize for any inconveniences during your tour. We hope they become positive memories. Our service has improved, and we welcome your interest in future travel. Europamundo team :D❤
  Trip date: September 2022
• BW

  Brett

  · July 4th, 2022
  We thoroughly enjoyed our 15 days experiencing different cultures and languages. Our tour group was nearly all Spanish speaking so all information was in Spanish and English and the tour guides were competent in using both.
  

  Europamundo commented on this review

  Hi. We would like to express our gratitude to you for your feedback and assistance in our ongoing efforts to enhance our services. Europamundo team :D❤
  Trip date: June 2022