Backroads of Japan

Customer Reviews

• EA

  Emily

  · February 1st, 2017
  My husband and I went on the World Expiditions Back Roads of Japan Tour last year, and were extremely disappointed in the quality of guide provided. The guide had never done the tour, had never even been to half the places on the itinerary and was a complete loose cannon, on two occasions taking elicit drugs and drinking to the point of being unable to function. When the entire tour group sent complaints following the completion of the tour, World Expeditions were elusive and largely uncommunicative, and offered us all an insulting refund of about 12% of our tour cost. Needless to say, we will not be taking or recommending World Expeditions tours in the future.
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  World Expeditions commented on this review

  Dear Emily, We are sorry that you were not satisfied by our detailed response to you and gesture of goodwill. The Backroads of Japan trip has been very popular with our clients over the past 15 years or so that we have operated the trip. As you have... Show more
  Trip date: March 2016
• 

  Tony

  · February 1st, 2017
  This was our first trip with World Expeditions and also our first trip to Japan. We were very surprised that upon our arrival our (non Japanese) guide announced that he had not done this trip before - or ever lead a group of this size (12)! Although we were a seasoned group of travelers, most had never been to Japan. General disappointment with our guide was evident but we decided to push on. Most places we stayed were great and we really loved the Japanese culture and people we experienced. It would have been an incredible trip if we had a local guide that knew the culture and history. Our guide not only had different trip notes to us, but he had to use google to find his way around and answer most of our questions. His interest in the local Yakuza (Mafia) was outstanding, as were his drug addiction which became apparent much later in the tour. If it were not for the experience of our group, disaster & mishap could have occurred on several occasions. Upon our return we complained to World Expeditions in detail, but it seemed of little concern to them. We were given a 12% refund and told that the guide had been sacked. We will definitely return to Japan, but unfortunately would not recommend World Expeditions to anyone. We will certainly never travel with them again!
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  World Expeditions commented on this review

  Dear Tony, We can assure you that your feedback was treated with the utmost concern as evidenced in our lengthy response to you and our gesture of goodwill which you accepted. We have successfully operated the Backroads of Japan trip for more than 15... Show more
  Trip date: March 2016
• LY

  Loreta

  · November 23rd, 2016
  I would call it is an experience holiday. The World expedition brochure did not indicate the length of journey we had to walk each day. it's some how lead us to believe that it's only a half day walk as indicated in the brochure. In fact it took up most of the time in the day well pass lunch to 2-3 pm in the afternoon.In actual fact, the walk ranging from 10-18 km per day. It's very physical taxiing. May be the age group should be reduced from 70 years to 50 years for the tour.
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  World Expeditions commented on this review

  Thank you Loreta for providing your valuable feedback. Our trip notes offer information regarding the hours you will likely be walking but not the kms because in mountain environments the time it takes is usually a better guide than the distance. The... Show more
  Trip date: November 2016
• A

  World Expeditions

  · December 20th, 2011
  Overall one of the best holidays we have had! the accommodation and food was excellent
  Trip date: November 2011