Cycle Prague to Vienna - Guided

Customer Reviews

• MD

  Marianne

  · August 9th, 2023
  Our tour was July 11 to 19, 2023, Prague to Vienna. I was incredibly disappointed with the two major components of our self guided tour, our accommodations, and my bike. I realized that my bike was in poor condition on the first day after our driver unloaded it and drove off--no bike fitting as stated, the rear reflector was a piece of red tape, and I was given a thin yellow strap to use. The helmet was well used and the back light didn't work. I could only navigate with 3 gears, my chain keep coming off, and the brakes were loud and I felt unsafe. Roadside assistance was slow and when I did hear back from our Ave contact hours later, hopeful he would be of assistance, he was still trying to find a bike mechanic for the following day, ugh, the following day! It was 32 degrees and we needed to be on the road early. I ended up tracking down a bike mechanic on my own, paid him in cash, and still had to chance gears and brake slowly and carefully. Our rooms were purported to be three star, however, they were substandard and one inn had us in the attic with no windows that could be opened and it was a heatwave. Our return transfer driver was organizing other work and was texting and driving for the 50 minute freeway trip, unsafe and unprofessional. Marianne
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  UTracks commented on this review

  Hi Marianne, As advised in response to your concerns provided directly to us, we usually do not have the issues that you encountered on this trip in 2023 with UTracks and we are very sorry that you experienced these problems. We have already reviewed... Show more
  Trip date: August 2023
• AF

  Anne

  · July 31st, 2023
  I have done self-guided cycling trips in 6 different countries and have never had any issues. However, UTracks was terrible. They subcontract to AVE Travel. 1. Bike not properly tuned up upon delivery and AVE Travel was not responsive in helping us find a bike repair shop along the way. 2. Accomodation was substandard or poorly located. For example, In Cesky Krumlov, we stayed in a small run down building located on a street with boarded up buildings. The tiny rooms were located in the attic with a small window that did not open in 30 degree C temperature. Another town, we were put up outside of the city centre in a truck stop. 3. They changed our itinerary with no explanation. The trip we booked and paid for clearly included an overnight stop at Vranov. However, we were shunted off to a much smaller village of Bitov 4 kms away where there is nothing of interest. The hotel was particularly grim. Hotel Bitov is run down and filthy. The toilet seat in my room was cracked and stained, the rugs were infested with dead bugs and curling at the edges. The drapes were coated with heavy dust that spread into the room when closed. Why was our itinerary changed? To add insult to injury, when we emailed UTracks with our concerns, we heard NOTHING back. All they are interested in is booking the trips with no concern for the comfort and safety of their riders.
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  UTracks commented on this review

  Hi Anne, we’re sorry to hear of your experiences. We have supported thousands of active travellers since 2006 and are continually updating our services with client feedback. Can you please email info@utracks.com.au so we can further address these issues.
  Trip date: July 2023
• EF

  Erica

  · June 4th, 2019
  An amazing way to see the countryside and to be able to visit different towns and villages of the Czech Republic. Henry our driver was outstanding as a support guide and getting us settled in each hotel. Couldn't have asked for anyone better. And George as our actual cycle guide was a pleasure!
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  UTracks commented on this review

  Thanks for letting us know how your trip went Erica. We agree cycling is a fabulous way to see the countryside. All the best from the team at UTracks
  Trip date: May 2019
• JK

  Jeffrey

  · May 22nd, 2019
  The tour was an excellent experience. I would entertain similar tours in other countries--the perfect manner to see the true countryside. We rode on highways, local roads, unimproved roads and trails-- a great variety. Jiri and Jindrich were a great team, enjoyable, entertaining and reliable. Jindrich was excellent in orchestrating the logistical aspects of the tour--snack breaks, luggage, restaurants.
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  UTracks commented on this review

  Thanks for taking the time to provide your review. So pleased you enjoyed the experience of cycling between Prague and Vienna, the team at UTracks
  Trip date: May 2019
• TC

  Tsze

  · June 4th, 2018
  It was a well-designed tour - at times it may seem a bit more difficult than expected in terms of the slopes, but once arrived at the destination, I understand why - the scenery was just exceptional. We had time to visit sites, stopped and enjoyed the surroundings, talked and shared laughs. It was great.
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  UTracks commented on this review

  Great to read your review Tsze. Look forward to welcoming you on another UTracks holiday.
  Trip date: May 2018
• A

  ArthurGreaves

  · May 30th, 2018
  This was a lovely cycling tour with a great guide and driver.
  

  UTracks commented on this review

  We're thrilled to hear you had a fantastic time cycling from Prague to Vienna! Thanks for your review. We look forward to helping you plan your next active holiday in Europe.
  Trip date: May 2018
• E

  Els

  · August 29th, 2017
  This was my first ever cycling holiday and it was fantastic. Without much training and being a little scared of the hills ahead of the trip, it was hillier than I had thought but at the same time very manageable & enjoyable. Loved the little Czech towns, the forests, lakes, vineyards that we cycled through! Thank you UTracks, this will definitely not be my last cycling trip.
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  UTracks commented on this review

  We're thrilled to hear you had a fantastic time cycling in the Czech Republic! Thanks for your detailed review. We look forward to helping you plan your next active holiday in Europe.
  
  Trip date: June 2017