- Number of tours
- 74
- Age Range
- 5-99
- Number of reviews
- 894
- Response rate
- 92%
- Response time
- within 1 day
Encounters Travel Reviews (895)
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Mary Melanie
Written on October 28th, 2024We have the best guide & Driver in Jordan. I met new friends in our group tour. The Hotel in Amman is not comfortable, same in Wadi Rum. The cruise was cheap …Read more- JJ
Jaime
Classic Greece
Written on September 14th, 2024Excellent introduction to Classical Greece. Our guide, Georgina, was super knowledgeable , capable, and friendly.Encounters Travel commented on this review
Hi Jamie, Thank you for taking the time to leave us a 5-star review. We're so glad you were satisfied with your trip. Our team is committed to delivering high-quality tours, and your feedback greatly encourages us. Bethany
Written on August 9th, 2024Amazing guide! Very fun, helpful and informative. Well organized itinerary.Encounters Travel commented on this reviewHi Bethany, your review means a lot to us. We always strive to give our best to help our travellers and we're happy that we exceeded your expectations. We hope to see you again soon!- SS
Anonymous
Written on July 25th, 2024ExcellentExcellentExcellentExcellentEncounters Travel commented on this reviewWe’re delighted to hear you found your trip to be excellent! Our top priority is providing exceptional experiences, and your feedback motivates us to exceed expectations. We look forward to seeing you again soon! - M
melrowgo
Written on June 17th, 2024BUYER BEWARE Before you book anything with Encounters Travel, be SURE to read all of the fine print. This is especially important regarding their cancellation…Read moreEncounters Travel commented on this reviewDear Melissa G, We want to take the opportunity to respond since we don’t feel your review is entirely fair - a member of our Reservations team explained the booking conditions to you regarding cancellations by travellers for trips scheduled to depart. As we have explained, many financial elements are covered in the deposit amount – many of which are non-refundable to us as well. These include non-refundable card fees, non-refundable financial protection fees, agent fees (since you originally enquired via an agent), and the work and time put into processing a booking and making the arrangements. We may be able to fill the places on the trip that you have released, but also, we may not. This is why all tour operators have very similar cancellation policies, which work on a sliding scale with the penalty getting higher the closer you get to departure. We don't think it is fair to expect a full refund for a trip that one has booked and received a confirmation for, but no longer wishes to take. - MR
Mary
Golden Triangle
Written on May 9th, 2024Bus used on trip was old, bad suspension and rattled. Windows old style. So uncomfortable and not conducive to taking photos while on bus. Paid for a varanasi e…Read moreEncounters Travel commented on this reviewHi Mary, It seems as if you have booked a tour with an Australian Company called Encounter Travel - https://www.encountertravel.com.au/. We are a UK company and really value our feedback as do our actual travelers and we would really appreciate it if you removed your review and posted it to the company you actually booked with. You can do this here - https://search.app.goo.gl/TGR48vh The Encounters Travel Team - GC
Guillermo
Written on April 2nd, 2024Cannot say enough good things about the tour and our guide, Amer. An amazing experience that we will remember for the rest of our lives.Encounters Travel commented on this reviewThank you for taking the time to leave us a 5-star review. We're so glad to hear that you had a memorable trip with us. Our team is committed to delivering high-quality service, and your feedback is a great encouragement to us. - BF
Brian
Written on March 20th, 2024Overall, the tour was exactly as advertised - from airport pickup, exellent guides, good vehicles and good hotels.Encounters Travel commented on this reviewThanks so much for your feedback! It makes our day to hear about how much our travellers love our tours and the great service they’ve received from our team. We have passed on your review to our team and look forward to you travelling with us again! - P
paul
Written on December 30th, 2023My wife and I previously used Encounters Travel for a vacation to Egypt and Greece and therefore jumped at the opportunity to use them for our journey to Jordan…Read moreEncounters Travel commented on this reviewYour review made our day! We’ve passed your comments on to our team so they can enjoy the good vibes too. - BP
Beth
Written on December 19th, 2023Our guide Jigme Yordzer and driver Sangay Kandu were excellent and wonderful. However, our schedule was a little overbooked with too much to do considering the…Read moreEncounters Travel commented on this reviewWe appreciate your feedback and will pass on your recommendations to our team. Your satisfaction is our top priority, and we look forward to you travelling with us again in the future.
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Responsible Travel
- Promoting responsible tourism practices.
- Thorough research on environmental and socio-cultural issues before launching in new destinations.
- Minimizing negative impacts and maximizing positive benefits of tourism.
- Enhancing clients' awareness of environments and cultures.
- Prioritizing local operators and organizations that meet high environmental and social standards.
- Favoring land transportation over internal flights whenever feasible.
What is the typical group size for tours?
The company runs small group departures generally ranging from 2-20 travellers, though group sizes can vary between tours. Please see our booking conditions for full details.
Are there tours with larger group sizes?
Yes, shoestring-type tours generally have a larger maximum group size compared to other tours. Please see our booking conditions for full details.
Can the maximum group size change after I've booked a tour?
Yes, the company retains the right to change the maximum group size for any of its tours at any time without prior notice. Group sizes indicated on the website, brochure, and other marketing literature are for guide purposes only. Please see our booking conditions for full details.
What happens if I need to leave the tour early for personal reasons?
If you choose to leave the tour before its completion, you will be responsible for any additional expenses incurred, such as repatriation costs. Unfortunately, the company will not provide a refund for the unused portion of the tour, and any liability for your safety or well-being will cease. Please see our booking conditions for full details.
What should I do if I fall ill during the tour?
If you become ill during the tour, you are responsible for all related costs, including hospital expenses, doctors' fees, and any repatriation costs. The company will not be liable for any refunds or expenses related to your illness. Please see our booking conditions for full details.
What should I do if I have issues with my hotel room?
Please first contact the hotel reception for assistance. If you are still experiencing issues, please contact the local contact number provided in your voucher for the person who is in charge of the trip in the country you are travelling in. It is almost always quicker to ask for their assistance than contacting us in the UK first since they are in direct contact with the hotels.
What should I do if I miss my flight or experience a delay?
If you miss your flight or face a delay of more than 3 hours, contact both us and the airline or transport provider immediately. This will help us assist you effectively. For compensation or refunds, refer to the airline's policies and contact them directly. Please see our booking conditions for full details.
What should I do if I encounter difficulties while on holiday?
If you find yourself in difficulty while on holiday, contact us immediately. We will provide you with information on health services, local authorities, and consular assistance, as well as help with communication and finding alternative travel arrangements. Note that if the difficulty is not due to our fault, we may not cover the costs of alternative arrangements, and you should contact the relevant suppliers directly. Please see our booking conditions for full details.
What is the level of physical activity on your tours?
The level of physical activity varies by tour. Some tours involve more walking and outdoor activities, while others are more leisurely. We recommend reviewing the tour itinerary and contacting us if you have any concerns regarding physical requirements.
Is travel insurance required?
Yes, travel insurance is mandatory for all our tours. It should cover medical expenses, trip cancellation, and other potential risks. We recommend purchasing insurance as soon as your booking is confirmed.
Can I book a private tour?
Yes, we offer private tours for those who prefer a more personalized experience. Please get in touch with us directly to discuss your requirements and we can tailor a tour to your needs.
What type of accommodation is provided?
Accommodation varies depending on the tour and destination. We typically offer a mix of hotels, lodges, and sometimes unique local accommodations. All accommodations are selected for their comfort, location, and service. Please check the tour itinerary for specific details.
Encounters Travel Guides
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Our team of experienced tour specialists have travelled to hundreds of countries around the globe and have decades of first-hand travel experience to share. Contact us now to have all of your tour-related questions answered!