Say Hueque Argentina & Chile Journeys

Dear Beatriz, Thank you for taking the time to share your detailed feedback with us. We are pleased to hear that Argentina exceeded your expectations in terms of its natural beauty and overall experience, but we deeply regret that aspects of your trip did not meet your standards or align with your expectations. Your satisfaction is incredibly important to us, and we appreciate the opportunity to address your concerns. Below, we would like to address the specific points you mentioned: 1. Dazzler Hotel Location in Buenos Aires We understand your frustration regarding the temporary metro stop repairs that affected your ability to access public transportation conveniently. While the Dazzler Hotel is located in one of the safest and most desirable neighborhoods in Buenos Aires, we recognize that circumstances beyond our control, such as infrastructure repairs, can occasionally cause inconvenience. 2. Tango Show Transfers and Seat Quality We sincerely apologize for the issues you faced with the transfers to the tango show. Our records indicate the transfer should have been organized; however, we are investigating what caused the no-show and lack of prior notification. We are glad the tango show establishment refunded your Uber expenses, but we fully understand how this incident caused stress and impacted your experience. 3. Hotel Room in El Calafate We regret to hear about your discomfort with the room placement and the quality of the pillows during your stay in El Calafate. While we strive to provide the best possible accommodations, we acknowledge this may have fallen short of your expectations. Unfortunately, we were not informed of the noise issue or your pillow request during your stay to take immediate action. 4. Glacier Tour Pickup Delay We sincerely apologize for the long wait you experienced for the glacier tour pickup. A 1.5-hour delay is out of the ordinary waiting time but as it was January 1st, most of the services were fully booked which affects the smooth operation and can cause this type of delays. 5. Iguazú Falls Entry Tickets It is stated in our itinerary that entry tickets to Iguazú Falls are not included; however, we understand that this caused undue stress during your trip. We will work with our tour operators to implement more efficient ticketing processes and group coordination in the future. 6. The Argentine Experience and Iguazú Tour Duration We regret the scheduling conflict on your arrival night, as well as the unexpectedly long duration of the Iguazú tour the following day. The timing of tours and optional activities, such as the boat excursion, can occasionally extend the overall duration, which unfortunately impacted your evening plans. We understand how this, coupled with the heat, left you feeling fatigued. Once again, we apologize for the challenges you encountered during your trip. Your feedback is invaluable in helping us improve our services and the experiences we deliver to our guests. While we cannot change the past, we are committed to learning from your experience and ensuring a smoother, more enjoyable journey for future travelers. Thank you for giving us the opportunity to address your concerns. Please let us know if there is anything further we can assist you with. Warm regards, Say Hueque Team

Hi Margaret! Thank you for sharing such kind words with us. We are thrilled that you had a great experience while traveling with us through such outstanding places. As local experts, our team always works hard, using all of their regional knowledge, to assure travelers of the smoothest experience in each destination. Hope to see you again down here anytime soon. Warm regards, and happy travels!

Hi John! Thank you for taking the time to leave us your review. We're truly sorry that you had to cancel your trip, we hope you're doing well. We strive to provide the best possible service and are here to assist in any way we can. We appreciate your positive feedback regarding our attention to your needs. It means a lot to us that you recognize our efforts. Unfortunately, our cancellation policies, as well as those of our suppliers, do not allow us to reimburse you for the services booked within three days of the trip. We appreciate your understanding and hope to provide a more satisfying experience for you in the future. Best regards

Dear Gerald, Thank you so much for taking the time to share your positive feedback about your recent experience with us! We're delighted to hear that you had an excellent time on our tour and that your stay was filled with fun and exceptional moments. Your recommendation means the world to us, and we truly appreciate your trust in Say Hueque. We hope to have the pleasure of welcoming you back for another amazing journey. Best regards, Say Hueque's Team