Spain, Portugal & Morocco

Customer Reviews

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  Ali

  · June 16th, 2024
  Very bad organization - will never use Wingbuddy again. Told us about 35 tourists, ended up with 110 and 2 buses. Initially didn't know which bus to go on. Because of numbers, checking in hotels, elevators (most hotels only had one working), toilets during breaks, always had long lines. Food was pathetic - same food served every day ! On the last day, they kept us in another hotel and the guide assured us that we will be joining the same group for the last day's tour but he lied knowingly and we never got a chance to say goodbye to our fellow tourists.
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  Wingbuddy commented on this review

  Thank you for your feedback Ali. We’re truly sorry to hear about the issues you faced with the tour organization, including the unexpected increase in group size and the challenges with accommodations and meals. This is not the standard of service we... Show more
  Trip date: May 2024
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  Irena

  · September 3rd, 2023
  I’m still on this tour and I seriously can’t wait for this to end. Hotels, with exception of Hilton in Tangier, are all old and dilapidated, some of them are unkept and disgusting, stained and smelly carpets, dirt and mud around the pool areas or hotel lobby, even dirty toilet seats in the hotel room when you check in! Underwear and cigarette butts outside your window, etc etc etc. . . No lotion or hair conditioning, old and warn out everything. The food at the hotels was ok, but their restaurant lunches were horrible; in the land of spices, they were devoid of any taste, you had to ask them even for salt and pepper. Out of about 10 guides, only 2 spike good English, with others you have to always guess what they are saying or simply incomprehensible. One of the guides had us all compile list of our passport data, so all 40 of us were writing our protected personal data on the same list. What would prevent someone in the back of the bus to take a picture and walk away with 40 sets of our passport data? Is it even legal what they are doing?? Most of the time is spent on long bus rides, some of the advertised sites are either closed for renovation, or we don’t get there in the right time. When I and some other people in the group brought it up to the company, they referred us to the local operator, and they replied that nothing can be changed. That’s it. And I thought it was a reputable company with good reviews. Never again!
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  Trip date: August 2023
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  Jasmine

  · June 24th, 2023
  22-day trip booked with WingBuddy. Spain, Portugal, Morocco Wingbuddy falsely advertised a 4.5 to 5-star vacation but most of the Hotels wouldn’t rate more than 2 to 2.5 stars, and only the Hilton Hotel in Tangiers lived up to its stated rating. The food included was awful maybe 2 stars at best. The 120 people in 1 tour are beyond crazy. Fred seem to care and I can understand, the rest of other tour guides were difficult to understand, plus repeated the same thing over 3-4 times. Multiple unorganized tour guides made the entire trip stressful and difficult. No actual itinerary was ever given to us for the tour. Most of the seat belt receptacles on the bus were falling apart, only some usb charging ports worked on VPT buses. Mundi Maroc advertised WiFi on the back of the bus but no WIFI was ever provided, and we actually have to ask the bus driver to turn on AC, we all felt like sardines. I am so very disappointed with the tour the highlight of this tour in Marrakesh is shopping. The tour guide took us to tourist traps, silk shop, leather factory, spice/pharmacies, but only give us 20 minutes to shop at regular market vendors. I have worked hard for a whole year looking forward to a quality holiday as I read your ads was simply very good that is why I booked. Instead, I feel frustrated, tired, and ripped off from my hard-earned money, and time.
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  Wingbuddy commented on this review

  Thank you for sharing your feedback Jasmine. We value your comments and will be contacting you personally in order to discuss your situation.
  Trip date: June 2023
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  Linda

  · October 24th, 2022
  The tour was probably the worst I’ve ever been on. Logistically it was crazy as lots of days in a bus for 5-8 hours. We were told there would be 10 on our tour but there was a group from South America with us for part of the tour and the tour directors mostly spoke in Spanish and little in English or any useful information given along the way There was not enough free time as we would travel all day and then arrive at hotel and had to go to dinner The tour director in Spain and Portugal was rude and abrupt and gave incorrect info The tour director in Morocco was helpful in one circumstance but another day turned us over to a tour director in Fez who just took us to stores where he probably got reimbursed for anything sold when we were ready to meet up with tour director discovered he was sleeping it was a waste of the day Most Hoteld were not located close to main city but in residential areas Hotel checkin was total chaos Some were old and moldy Costa del Sol hotels were good but on return promised a relaxing night and arrived later in time for dinner (this after a lengthy ride in bus all day) Food choices at most meals were awful - cold food was not kept cold and hot food not hot Two of the extra tour people in cities were good One bus was filthy and old but they did replace it Day on ferry to Morocco was a nightmare with instructions for filling out paperwork total chaos and person telling us what to do was rude Perhaps Wingbuddy could provide appropriate documents before travel and after arriving in Morocco we spent another long time driving to hotel Bus drivers were great and very helpful We did not receive itinerary until a few days before it would have been helpful to have earlier in order to decide what we wanted to do in each location We were to have transportation to airport on our return home but when we asked tour director about it she acted annoyed and didn’t know anything about it she did make a call and arrange it I think the Morocco part of trip could have been better - lots of driving and quick stop in Casablanca which was fine but seemed like a wasted day being on bus most of the day Too little time allowed for rest stops especially when on bus for 6-8 hours I don’t consider myself a demanding traveler and tours I’ve been on have been superior to this one It makes me sad to look back on the 22 days and have a lot of bad memories which could have been avoided with better organization and planning I will never travel with Wingbuddy again
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  Trip date: August 2022