A Four Seasons Journey (20 destinations)

Customer Reviews

• SI

  Solmaz

  · July 3rd, 2023
  I am writing this review to express my deep disappointment and frustration with the customer service provided by Tourradar.com. After purchasing tickets and encountering an issue, I reached out to their support team via email. Little did I know that this would mark the beginning of an incredibly frustrating and unresponsive communication process. For a month and a half, I engaged in an email exchange with their customer service representatives. I was initially informed that it would take up to two months to receive a response, which is already an unreasonably long timeframe. However, what made matters worse is that I never received any further communication or updates from them. The lack of consideration and respect for customers' time and concerns is truly disheartening. The absence of even a basic acknowledgment or clarification regarding my issue is indicative of their disregard for customer satisfaction. It is simply unacceptable to keep paying customers in the dark for such an extended period, leaving us feeling ignored and unimportant. I had hoped that Tourradar.com would prioritize their customers and demonstrate a genuine commitment to resolving issues promptly. Unfortunately, my experience has left me feeling ungrateful, hurt, and ultimately disappointed in their service. I strongly advise others to think twice before engaging with Tourradar.com . Their customer service practices reflect a lack of professionalism and respect towards their customers. As a consumer, I deserve better, and I hope this review serves as a reminder to Tourradar.com that providing prompt and satisfactory customer support is an essential aspect of any reputable business.
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  Europamundo commented on this review

  Dear Solmaz. Thank you for sharing your concerns with us. We truly understand the frustration you experienced while dealing with the cancellation of your tour. We acknowledge that missing your flight was a stressful situation, and we understand with the... Show more
  Trip date: May 2023
• GG

  Gabby

  · January 7th, 2023
  tour was amazing!! only complaint was we had 3 different guides during the tour and we often did not leave on time or have all the right info on time. Also the size of the group was too large , made it difficult to ask the guide anything or hear a lot of the information.
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  Europamundo commented on this review

  Thank you for sharing your feedback. We're glad to hear that you enjoyed the other guides on your tour, and we apologize for any missed explanations. Your feedback is valuable, and we appreciate your tips for the other guides. We hope you had a... Show more
  Trip date: December 2022
• CT

  Cathleen

  · December 14th, 2022
  A lot of choices (both a pro & a con)
  

  Europamundo commented on this review

  We extend our gratitude for your feedback and we hope to have the opportunity to have you in a future adventure. Europamundo team
  Trip date: November 2022
• 

  Sohail

  · July 13th, 2019
  It was good but the schedule was not proper some attractions were too shot and some over long example in Italy too hectic
  

  Europamundo commented on this review

  Hello Sohail Merchant First of all we want to thank you for taking the time and sharing your experience with us. For us it is very important the feedback of our clients, it is the basis for the daily improvement of our services and facilities. Rest... Show more
  
  Trip date: July 2019
• A

  Anonymous

  · April 7th, 2018
  Wonderful itinerary. Sorry we didn’t get to use the train. Accommodations were pretty good but the breakfasts were only average. Breakfast is important for us, it’s the start of our long day. The trip at some of the stops was too rushed so you barely get a taste for things. I guess that’s why you have to go back. First half of the trip the guides were knowledgeable but not well spoken. Toni was well spoken, friendly, and humorous. He seemed to enjoy his job and be happy to be with us. Overall very pleased we picked this tour and would consider another with this agency.
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  Europamundo commented on this review

  Hello Customer First of all we thank you very much for taking your valuable time to express your experiences on the journey, and we are really pleased to realize that it was all successful and that you enjoyed them a lot. I am going to let this know to... Show more
  
  Trip date: March 2018